SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. If you ask many business leaders what kind of outcomes they want for their customers, ...

Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...

New real-time customer insights platform powered by Qualtrics allowed Lumen to increase NPS scores 17 points year over year Lumen found that when their frontline service technicians feel recognized ...

Google's products (NASDAQ:GOOGL) (NASDAQ:GOOG) have improved the quality of customer service queries by 95% and have helped increase sales for Verizon. The telecom's AI-powered customer service ...

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and ...

Simply put, customer experience (CX) has the power to make or break business success. The experience a company provides is often as important as its products or services when it comes to customer ...

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies that risk ...