Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service ...

Outsourcing is often great for business but it can offer challenges. Learn how to find the right partner to help you grow your company.

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

It’s 8 p.m., and you find yourself chained to your desk, drowning in a sea of customer queries. If that sounds all too familiar, you’re not alone–I’ve been there myself, as have many other ...

The contact center space is under a lot of pressure right now. As things stand, the status quo doesn’t look sustainable. Business Process Outsourcers (BPOs) play a big role in the contact center space ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

HiredSupport and President Joel Wolfe, believe that Pakistan is the next prime location for companies looking to outsource their customer service operations that rivals the quality of talent found in ...

The world of technology contact centers is going to get a little more engaging. IBM, forever scrambling to stay ahead of the game in customer interaction models, announced Thursday that a virtual IBM ...

My previous articles in this column have explored the ways in which many marketing organizations are trying to better understand their customers by combining traditional market research with new ...