Businesses are increasingly using IT outsourcing in today's fast-paced digital environment in order to remain cost-effective, ...

Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. Outsourcing allows ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...

ACS, A Xerox Company has been placed by Gartner, Inc. in the 'Leaders' Quadrant of the 2011 Magic Quadrant for Help Desk Outsourcing, North America.' United Arab Emirates, Dubai, 21 st June, 2011 - ...

Guy de Poerck, CIO of the International Finance Corp. (IFC), an arm of the World Bank, has been outsourcing help desk services to Affiliated Computer Services (ACS) for six years and hasn’t had to ...

Chief Information Officer Ken Shulman of data services provider Broadview Networks doesn’t pull any punches in his analysis of outsourcing. He argues that outsourcing is overrated and that hidden ...

Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...