AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales forecasting, all within a highly customizable interface.

Dispatch Science is an interesting transportation management software provider with a distinct niche serving regional 3PLs.

Winter weather can upend even the best-laid travel plans, but one less thing to worry about is losing money if your flight is ...

I filled out a form I was sent to claim a refund, but then the person told me to download an app to receive it. I found this odd so ended the conversation.

Banking-as-a-Service Initiative -- First fintech partnership to commence in Q1 2025, with a gradual ramp to manage compliance ...

The News Tribune spoke to library administrators and reviewed public records showing changes to staff and programs effective ...

There are three types of small business set up: sole trader, partnership or limited company. The set up you go for will ...

Salesforce prepared for partner program changes as it sees solution provider impacts on Agentforce, AI and agentic AI ...

A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...